Refund & Return Policy
At INPLANT, every Terrarium Lamp is carefully prepared and inspected before it leaves us. Because our products combine handcrafted decorative elements with living plants, some special conditions apply to returns and refunds.
We want every customer to receive their order in excellent condition, while also recognizing that a living plant is a natural product that requires proper care after delivery.
1. General Returns
Where a return is legally applicable, please contact us as soon as possible after receiving your order and provide your order number and details of the issue.
Returned products may be inspected before a refund or replacement is approved.
Products should be returned in their original condition and packaging where reasonably possible.
2. Living Plants & Terrariums
Our Terrarium Lamps contain living plants.
Unlike artificial decorations or ordinary manufactured products, a living plant can naturally change, become stressed, deteriorate, or die depending on its environment and care.
Factors such as:
- Incorrect watering
- Excessive watering
- Insufficient or excessive light
- Extreme temperatures
- Poor ventilation
- Physical disturbance
- Neglect or improper care
can negatively affect the plant after delivery.
For this reason, plant deterioration or death caused by neglect, improper care, unsuitable environmental conditions, or normal biological changes is not considered a product defect.
We provide care instructions with our products, and customers are expected to follow the recommended care guidance.
3. The 14-Day Period
The 14-day period provides a reasonable opportunity to inspect your order, identify any apparent issue with the physical product, and contact INPLANT regarding a concern.
Because our terrariums contain living plants, this period is also important for identifying obvious issues with the plant's condition after delivery.
A plant becoming unhealthy or dying because of care provided after delivery does not, by itself, mean that the product was defective when received.
Nothing in this policy is intended to limit any mandatory rights available to consumers under applicable Egyptian law.
4. Damaged or Defective Products
If your Terrarium Lamp arrives damaged, defective, or materially different from what you ordered, please contact us with:
- Your order number
- A description of the issue
- Clear photographs or videos showing the problem
We will review the issue and, where appropriate, arrange a replacement, repair, or refund in accordance with applicable consumer protection requirements.
5. Plant Condition on Arrival
We carefully prepare and package our terrariums before delivery.
If you believe there is a serious issue with the plant or terrarium upon arrival, please contact us promptly and provide clear photos or videos so that we can assess the condition and determine the appropriate solution.
Because plants are living products, their appearance may naturally vary slightly from product photographs.
6. Refunds
Once a refund has been approved, the refund will be processed using the applicable payment method and in accordance with the requirements applicable to the transaction.
The time required for the funds to appear in your account may depend on your bank or payment provider.
7. Return Shipping
Where a return is required because the product was defective, damaged, or incorrectly supplied, INPLANT will handle the matter in accordance with the applicable consumer protection requirements.
For returns requested for reasons unrelated to a defect, any applicable return delivery costs will be communicated to the customer before the return is arranged.
8. Exchanges
Where appropriate, INPLANT may offer an exchange or replacement instead of a refund.
Replacement availability may depend on product availability, plant availability, and the nature of the issue.
9. Non-Returnable Situations
A return or refund may not be available where the issue resulted from:
- Neglect or improper plant care
- Incorrect watering
- Keeping the product in unsuitable environmental conditions
- Physical damage caused after delivery
- Alteration or modification of the product by the customer
- Normal biological changes to the living plant
This does not affect any rights that cannot legally be excluded under applicable law.
10. How to Request a Return or Report a Problem
Please contact us through:
INPLANT
Email: inplant.support@gmail.com
Please include your order number and photographs or videos where relevant.
We will review your request and guide you through the next steps.