Delivery & Shipping Policy
At INPLANT, every Terrarium Lamp is carefully prepared and packaged before delivery. Since our products contain glass, handcrafted components, and living plants, we take special care when preparing orders for shipment.
1. Delivery Areas
We currently deliver across Cairo, Giza, and other locations throughout Egypt, subject to courier availability.
2. Shipping Fees
Our standard delivery fees are:
| Delivery Area | Shipping Fee |
|---|---|
| Cairo & Giza | 170 EGP |
| Outside Cairo & Giza | 270 EGP |
Shipping fees are added to the order total and may be displayed during checkout.
For locations that are difficult to service or outside our standard delivery coverage, additional arrangements may be required.
3. Delivery Time
Orders are prepared after confirmation and handed over to our delivery partner.
Delivery time may vary depending on your location, order volume, courier availability, weekends, public holidays, and other circumstances outside our control.
We will provide the available delivery details or contact you when necessary to coordinate your order.
4. Preparing Your Order
Each INPLANT Terrarium Lamp is prepared individually and checked before shipment.
Because the product contains a living plant, we aim to minimize unnecessary time in transit and package the terrarium carefully to reduce the possibility of damage.
5. Receiving Your Order
When your order arrives, we recommend checking the package and product condition as soon as reasonably possible.
Please make sure that:
- The glass container is intact
- The lamp and its components are in good condition
- The plant appears substantially as expected
- The order matches the items you purchased
If you notice significant damage or an obvious problem, please contact us promptly and provide photographs or videos of the issue.
6. Delays
Delivery dates and times are estimates and may occasionally be affected by circumstances beyond INPLANT's control, including traffic, weather, courier delays, incorrect or incomplete addresses, failed delivery attempts, or other logistical issues.
We will make reasonable efforts to assist with any delivery issue.
7. Incorrect Delivery Information
Please ensure that your name, phone number, address, and other delivery information are accurate when placing your order.
INPLANT is not responsible for delays caused by incorrect or incomplete information provided by the customer.
8. Living Plant Notice
Your INPLANT product contains a living plant.
The plant's condition can change after delivery depending on watering, light, temperature, ventilation, and general care.
A living plant is not an inanimate decorative item and requires appropriate care to remain healthy.
INPLANT carefully prepares the plant before delivery, but we cannot control the environment or care provided after the order has been received.
Please follow the care instructions provided with your Terrarium Lamp.